Welcome to JWH Marine Services Ltd/ Jwhmarineservices.com  (“we,” “us,” or “our”). Your privacy is critically important to us, and we are committed to protecting your personal data. This privacy policy outlines the types of information we collect, how we use and protect that information, and your rights under current UK data protection laws.

By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal data to provide and improve our services to you. This may include:
• Personal Identification Information: Your name, email address, postal address, phone number, and other contact details.
• Usage Data: Information on how you interact with our website, such as pages viewed, time spent, browser type, and IP address.
• Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience on our site. See Section 8 for more details on our Cookies Policy.

We may also collect additional data where necessary, and we will specify what type of data is being collected at the time.

2. Legal Basis for Processing Your Information

We process personal data based on one or more of the following legal grounds:
• Consent: When you have provided explicit consent to process your data for specific purposes (e.g., marketing communications).
• Contractual Necessity: When processing is necessary to fulfil a contract with you (e.g., customer support).
• Legal Obligation: When processing is required to comply with our legal obligations.
• Legitimate Interests: When processing is necessary for our legitimate interests, provided it does not override your rights.

3. How We Use Your Information

We use the information collected to:
• Provide, maintain, and improve our services.
• Process transactions and send you relevant transactional communications.
• Improve website functionality and user experience.
• Respond to your inquiries and support requests.
• Send marketing communications (only with your explicit consent).
• Ensure compliance with legal obligations.

4. Data Security

We employ appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
• Encryption of data where applicable.
• Regular security audits and assessments via a third party.
• Access controls and restrictions for employees handling data.

While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share information with:
• Service Providers: Third-party vendors who perform services on our behalf (e.g., hosting, analytics), bound by confidentiality agreements.
• Legal Authorities: If required by law or to protect our legal rights.

We are not responsible for the privacy practices or content of third-party websites linked on our site. While we do our best to screen these links, we cannot guarantee their content or practices.

6. International Data Transfers

Personal data we collect may be transferred to and processed in countries outside the UK and the European Economic Area (EEA). We will ensure any transfer of your personal data is subject to adequate safeguards, including:
• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Other legally compliant transfer mechanisms as applicable.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

8. Cookies Policy

Our website uses cookies to enhance user experience and analyse website traffic. Cookies are small files stored on your device that help us remember information about your visit.
• Types of Cookies: We use both session cookies (temporary) and persistent cookies (saved on your device for future visits).
• Managing Cookies: You can manage or disable cookies in your browser settings, but doing so may impact your experience on our site.

Please refer to our Cookies Policy for detailed information on the cookies we use and your choices regarding them.

9. Your Rights

Under UK data protection law, you have certain rights regarding your personal data. These include:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to certain conditions.
• Restriction of Processing: Request restriction on processing your data in certain situations.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw Consent: If processing is based on consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us at Info@jwhmarineservices.com.

10. Children’s Privacy

Our website and services are not directed to individuals under 16. We do not knowingly collect or solicit personal information from minors. If you believe we have any information on an individual under 16, please contact us, and we will take appropriate steps to remove that information.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or to comply with regulatory requirements. We will notify you of any significant changes via a notice on our website or by other appropriate means. Please review this policy periodically for the latest information on our privacy practices.

12. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact us at:

JWH Marine Services Ltd.
Email: Info@jwhmarineservices.com
Phone: +44 7977 602 603

Last Updated: 11/11/2024